We support the customer in all phases of design, installation and setup of the video surveillance system.
Working in this field for many years, we know how difficult it is to choose a video surveillance system. That is why we provide to customers our technicians and our experience from the first stage of contact.
DEFINE YOUR NEEDS
What is your goal for the surveillance? Monitor what happens in a public place? Recognize the intruders? Record even in dim light or the dark? View live cameras as deterrence? Alert the security? How many cameras and where put them? What quality? You need a Megapixel? You need a dome?
A video surveillance system is not easy to define and asking the right questions is the first step necessary to find the right solution for you.
CHOOSE THE MOST APPROPRIATE SYSTEM
Our staff is on hand to listen your needs, suggest possible.
Via the Internet, directly from your PC (without installing anything), just a telephone appointment. Our staff will give you access to our video surveillance system demonstration and answer your questions.
INTERNAL SOFTWARE DEVELOPMENT
The N@Video is made by our company by offering two advantages: we are directly responsible ensuring the function of our software; We can easily create applications tailored to particular needs. For example: ad hoc functions, custom interface, integration into the site, etc.
Rival can be your technology partner in the development of solutions that require special features.
For our customers we develop modules "tailor-made" aimed at solving specific problems of their areas. For example for video surveillance in open sea the "PTZ MONITOR" or systems for quality control in production lines.
The service is open to all our customers for support, diagnosis or intervention.
Through telephone, fax or email the customer can contact technical support, talk to the coach, to receive information or make requests of intervention. The assistance and interventions can be done remotely with terminal server or with the release of one of our technicians.
INSTALLATION MANAGED BY YOUR SUPPLIERS
If you buy from us only the software or the hardware installation and assigned to your installer, we provide our technicians to assist in the installation/configuration of the system. We can provide online support, telephone, training, on-site presence of technical, etc.
If you prefer, in collaboration with our partner technical/commercial, we can provide the complete system; realization electrical system, network and video; Anchoring and adjustment of the cameras; server installation and configuration of software; connection test and inspection; training employees to you or to our headquarters.
N@Video software is guaranteed for 36 months, the hardware 12/36 months (depending on model).
The software is constantly updated and upgrades are available from previous versions.
If your needs change over time, the system is modular and expandable at any time, even one camera.